Immediate medical triage may cut whiplash costs
Treatment Network boss Jonathan Cook told delegates that offering whiplash claimants immediate medical triage when they first phoned in their claim prompted 15% of callers to "spontaneously recover" from their injuries.
He said, of the rest, 40% would recover within a month if given telephone-based advice from a physiotherapist. The remaining 60% would need hands-on medical treatment. Cook’s comments came during a
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