Claims management: Moment of truth
With the true value of insurance — and the insurer — judged by the customer at the claims moment of truth, Kevin Wood calls for a balanced, transparent approach with partner companies that reflects the total cost of the claim.
As with any service, it is rare that one size fits all. This raises the question as to whether there is an ideal scenario for servicing insurance claims — to which the answer is simply 'yes'. But, as
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: http://subscriptions.postonline.co.uk/subscribe
You are currently unable to print this content. Please contact info@postonline.co.uk to find out more.
You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@postonline.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@postonline.co.uk
More on Claims
Lessons insurers must learn from LA wildfires
As celebrities condemn insurers after the most destructive wildfire event in Los Angeles County history, Emma Ann Hughes outlines what the industry must do to address the financial and reputational impact of the blaze.
Allianz and LV to merge claims operations
Allianz has started the process to merge the claims operations of both Allianz Commercial and Allianz Personal, which includes LV, Insurance Post can reveal.
Video Q&A: A smarter approach to home insurance claims
In the latest Insurance Post video, Ryan Macdonald, principal product manager, CoreLogic, explains how it developed Claims Engage to help insurers address gaps in property claims management.
Can HNW claims be sustainable when the expectation is perfection?
Brawdia directors George Culbert and James Featherstone explains how sustainability and resilience are becoming the norm in high-net-worth claims handling even though customers may be calling for shiny and new perfection.
Justice Committee relaunches court delay inquiry
The Justice Select Committee has announced today (21 January) that it is to reinstate its previously announced inquiry into the work of the County Court, following complaints regarding court capacity and resources.
Big Interview: Adam Humphrey, Global Risk Solutions & Cila
"Relevance" is vital to Adam Humphrey, CEO of CCS & GRS International at Global Risk Solutions, who wants to use his year as president of the Chartered Institute of Loss Adjusters to raise the sector’s game.
Ex-law firm execs to appear at Southwark Crown Court
Five former Axiom Ince executives appeared at Westminster Magistrates Court on Wednesday (15 January) to hear charges being brought against them by the Serious Fraud Office.
Cila President outlines plan to avoid future FOS roastings
Adam Humphrey, president of the Chartered Institute of Loss Adjusters, has revealed changes at the professional body that should prevent the Financial Ombudsman Service criticising the sector again.