Jensten’s Hardie to wield axe on insurers with shoddy service
Alistair Hardie, Jensten Group’s CEO, has thrown down the gauntlet to “all insurers” to “throw out the service rule book” and start again, because “nobody has got it right”.
Speaking to Insurance Post in an interview to be published tomorrow, Hardie vented his frustrations at the level of insurer service.
“The frustrations I have, there are probably two. One is micro and
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