Intelligence: From the Wild, Wild West to the big five – a potted history of the broker software market

cowboys on computer

From police raids to junkets to Iceland, across being chased out of broker offices, legal spats, team lifts and more, the history of the broking software sector is not short of incidents. Post met with a selection of the founders, movers and shakers to find out how the industry came about.

In the mid-70s, as any viewer of TV and films from the past will know, smoke filled offices were littered with paper, filing cabinets, typewriters and rotary dial phones. What they didn’t have were

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Claims service stayed steady at end of 2024

The consistent improvement in claims service seen over the last 18 months plateaued at the end of 2024, with the market average NPS remaining at -4 and just one point up on the NPS recorded at the end of 2023.

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