Policyholders must be helped to understand gaps in cover says CII panel
The industry must communicate to policyholders what their policies do not cover to address reputational issues the industry is facing and help breach the expectation gap, a panel of senior industry professionals speaking at a Chartered Insurance Institute webinar has urged.
The webinar followed the Supreme Court judgment in the Financial Conduct Authority’s business interruption test case, which was brought before the court by the regulator to achieve clarity over
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