UK General's Matthew Schofield on how profit, not volume, will drive growth and respectability of MGA sector

matthew-schofield

In recent months managing general agents have been in the spotlight, with the media seeking to get under the skin of one of the fastest growing insurance sectors. UK General's Matthew Schofield says managing general agent management teams need to now stop 'navel gazing' and focus their efforts on profitable underwriting and low loss ratios.

The press has largely moved on from the ‘what is an MGA-type’ question, to examine the prospects for a sector that has reached a fork in the road. It is clear that rapid growth in numbers has led to

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Claims service stayed steady at end of 2024

The consistent improvement in claims service seen over the last 18 months plateaued at the end of 2024, with the market average NPS remaining at -4 and just one point up on the NPS recorded at the end of 2023.

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