Industry could face ‘heavy-handed’ regulation if dual pricing isn’t fixed: Citizens Advice Bureau
The industry could see a “heavy handed” approach to dual pricing from the government, if it doesn’t do enough to tackle the issue by itself, the Citizens Advice Bureau warned at Post’s inaugural Reputation event.
Morgan Wild, senior policy advisor at the Bureau, said the ‘super complaint’ into dual pricing was due to the tendency of the market to “punish” customers for not switching.
He said: “The public
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