This week: All change... please!

brexit-rollercoaster

The more things change, the more they stay the same. So runs a French expression that feels apt in a week that saw Brexit delayed, leaving us all wondering whether we will be able to talk about anything else ever again.

The situation hasn’t been good for the nerves of UK business owners: concerns over underinsurance were put back on the radar as one in five employees said their employers are stockpiling for Brexit.

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Claims service stayed steady at end of 2024

The consistent improvement in claims service seen over the last 18 months plateaued at the end of 2024, with the market average NPS remaining at -4 and just one point up on the NPS recorded at the end of 2023.

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