BIA 2018: Making it work: Transformational Deal; Outsourced Partner

4 transformational deal of the year
Insurance Age editor Sian Barton presents the Transformational Deal of the Year Award to Antony Erotocritou, group finance director, and Paul Dilley, MGA leader, from The Ardonagh Group
Transformational Deal of the Year

Winner of this category, The Ardonagh Group was created by a five-way merger of insurance giants: Autonet, Direct Group, Chase Templeton, Price Forbes and Towergate

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Claims service stayed steady at end of 2024

The consistent improvement in claims service seen over the last 18 months plateaued at the end of 2024, with the market average NPS remaining at -4 and just one point up on the NPS recorded at the end of 2023.

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