Electronic trading: What is good form online?
The growth in online communications makes BT's strapline ‘It's good to talk' seem dated, but anyone who has had to lift a phone to unravel a burgeoning misunderstanding in an email can appreciate its spirit.
The Financial Ombudsman Service has noted a growth in insurers' online information gathering, and a preference for systems allowing policies to be underwritten instantly. It couldn't provide figures
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