State of the Broker Nation Extra: Insurers

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In this extra part of the State of the Broker Nation, we find out what brokers really think about their insurers. Michèle Bacchus asked them plainly – and she has received some frank answers

It is a complicated world that brokers inhabit. Not only do they act as intermediary between customers and insurers, they also must focus on growing their own business, keeping within the parameters

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Big Interview: Clarissa Franks, Lockton

Clarissa Franks, head of UK retail for Lockton, speaks to Scott McGee about her first year at the broker, the joy of not being “tied up in numbers and margin”, and shares how her team is “doubling down” to achieve growth.

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