Scenario testing required as industry concerns over EU exit increase

European Union flag

Insurance firms are being urged to adopt scenario testing from this year in preparation for the proposed referendum on the UK's European Union membership under a future Conservative government.

In its election manifesto, published today (14 April), the Conservative Party confirmed its promise of an EU referendum by 2017.

Ratings agency AM Best last week (8 April) warned that UK insurers that

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Claims service stayed steady at end of 2024

The consistent improvement in claims service seen over the last 18 months plateaued at the end of 2024, with the market average NPS remaining at -4 and just one point up on the NPS recorded at the end of 2023.

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