AA calls for government to back Ifed expansion amid increased CMC activity

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Nearly two thirds of UK motorists have been cold-called by claims management companies in the past year, with 36% contacted more than 10 times, according to research conducted by AA Insurance.

The AA-Populus poll, which surveyed more than 20,000 drivers, found that 63% had been contacted by CMCs in an attempt to persuade them to make a personal injury claim, regardless of whether or not

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Claims service stayed steady at end of 2024

The consistent improvement in claims service seen over the last 18 months plateaued at the end of 2024, with the market average NPS remaining at -4 and just one point up on the NPS recorded at the end of 2023.

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