Editor's comment: A humane culling

stephanie-denton-new

Personal lines insurers and brokers have had enough. They have taken it lying down for too long and now they are making a stand and fighting back.

The target of their anger? Most favoured nation clauses and insurance comparison websites.

While there have been mutterings across the market for some time about these controversial clauses – with

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Claims service stayed steady at end of 2024

The consistent improvement in claims service seen over the last 18 months plateaued at the end of 2024, with the market average NPS remaining at -4 and just one point up on the NPS recorded at the end of 2023.

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