Foil urges MoJ to bring forward fixed fee protocol

Don Clarke

The Forum of Insurance Lawyers is calling on the Ministry of Justice to bring forward the introduction of a fixed fees protocol in relation to the planned extension of the RTA Portal.

The call from Foil comes two weeks after it was revealed that the MoJ had postponed controversial plans to extend the portal scheme to personal injury claims from £10 000 to £25 000, including

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Claims service stayed steady at end of 2024

The consistent improvement in claims service seen over the last 18 months plateaued at the end of 2024, with the market average NPS remaining at -4 and just one point up on the NPS recorded at the end of 2023.

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