Loss adjusting: A standards issue

Direct regulation of loss adjusters has been on the agenda for more than a decade but, with Europe ready to step in, is the industry prepared to be governed by forces on the continent?

Regulating the claims handling industry has been a dilemma for supervisory bodies for more than a decade, not least because it is layered with a variety of suppliers from large loss adjusting firms

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Claims service stayed steady at end of 2024

The consistent improvement in claims service seen over the last 18 months plateaued at the end of 2024, with the market average NPS remaining at -4 and just one point up on the NPS recorded at the end of 2023.

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