Market moves: Insurers dominate again

A chair with a vacant notice taped to it

Zurich made two high-profile appointments this week, as the recruitment space was once again dominated by insurers.

The firm named a new lead for its government and industry affairs team and a chief executive of its Canadian arm, while fellow insurers CNA Europe and RSA welcomed a new chief underwriting officer and

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Claims service stayed steady at end of 2024

The consistent improvement in claims service seen over the last 18 months plateaued at the end of 2024, with the market average NPS remaining at -4 and just one point up on the NPS recorded at the end of 2023.

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