Penny Black’s insurance week

penny-black

Globetrotting Penny was expecting to see many things on her recent holiday to Berlin — the Reichstag; the Brandenburg Gate and the Holocaust Memorial Museum — but what she was not expecting was a rather fancy-looking Allianz building right in the middle of Museum Island.

Penny almost popped in to say hello. Unfortunately, she was grappling with a currywurst at the time. Not very ladylike.

Penny also took in the delights of the ever popular Hastings results briefing

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Claims service stayed steady at end of 2024

The consistent improvement in claims service seen over the last 18 months plateaued at the end of 2024, with the market average NPS remaining at -4 and just one point up on the NPS recorded at the end of 2023.

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