View From The Top: Delivering SME excellence

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In the short time since I became SME director at RSA, small to medium-sized businesses have seen some dramatic changes.

They have experienced painfully sharp rises in fuel, energy and materials costs, which have culminated in annual small business inflation hitting 5% in the last quarter — as found by the latest More

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Claims service stayed steady at end of 2024

The consistent improvement in claims service seen over the last 18 months plateaued at the end of 2024, with the market average NPS remaining at -4 and just one point up on the NPS recorded at the end of 2023.

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