Editor's comment: Flood battle lines drawn

Jonathan Swift

If there were three words you could not escape last week, it was "government spending review". Well, I concede "Wayne Rooney" and "greed" may have been equally prominent, but it is unknown what impact the Manchester United number 10's increased wealth will have on the insurance industry, other than his broker may now have to cover more bling.

Back in the real world, Chancellor George Osborne outlined a "major improvement in our flood defences and coastal erosion management that will provide better protection for 145 000 homes". However

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Claims service stayed steady at end of 2024

The consistent improvement in claims service seen over the last 18 months plateaued at the end of 2024, with the market average NPS remaining at -4 and just one point up on the NPS recorded at the end of 2023.

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