View from the top: The buck stops here

Laurent Matras

The past 18 months have been horrendous for the motor market. Insurers have been ravaged by credit hire, claims farming and fraud, burning more than £1bn of capital as a result.

Prices may finally be on the up as underwriting sense returns, but we're all dealing with a monumental mess. And, as with the UK economy, the solutions are both severe and painful.

Some people seem

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Claims service stayed steady at end of 2024

The consistent improvement in claims service seen over the last 18 months plateaued at the end of 2024, with the market average NPS remaining at -4 and just one point up on the NPS recorded at the end of 2023.

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