Brokers having hard fight over claims
Brokers are having to fight harder to get claims paid during the economic downturn due to stricter policy interpretations and anti fraud-systems used by insurers, according to the British Insurance Brokers' Association.
New research by Biba found 67% of broker respondents have had to "get tough" with insurers, on behalf of customers, to get them to pay legitimate claims — and 93% regularly negotiate up to a 20%
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