BIS Countdown - innovation: Listening to customers
The relationship between the customer and the market is constantly on the move, says Amanda Blanc, who stresses firms must innovate and evolve or face severe consequences.
"There's only one boss — the customer." So, famously, said the founder of Walmart, Sam Walton. And he went on to say that the customer, "can fire everybody in the company from the chairman on down
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: http://subscriptions.postonline.co.uk/subscribe
You are currently unable to print this content. Please contact info@postonline.co.uk to find out more.
You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@postonline.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@postonline.co.uk
More on Broker
Zurich CEO outlines plan to compete on value rather than price
Drazen Jaksic, CEO of Zurich UK, has shared he won’t be slashing the price of the provider’s general insurance policies anytime soon in a bid to swiftly grow the business.
Instagram ghost broker jailed
A man has been jailed for one year after being found guilty of selling invalid car insurance policies on Instagram.
Why a thriving independent broker market is more important than ever
View from the Top: John Read, managing director of WTW Networks, calls on broker networks, insurers and the Financial Conduct Authority to play their part in reinvigorating the dwindling independent broker marketplace.
Bain Capital considering hefty investment in Acrisure
The US-based Insurtech is reportedly in talks to receive a large investment from a group led by Bain Capital’s special-situation arm.
Half of UK brokers recruiting to fuel business growth
While the number of brokers actively looking to recruit has decreased, Aviva’s latest Broker Barometer has suggested those looking to recruit are doing so because they want to fuel business growth.
Howden hits back at £20m lawsuit
Howden has hit back at a £20m lawsuit brought against it by a luxury hotel group, calling it “the product of hindsight” and arguing it “lacks any proper foundation in fact or law”.
Gallagher on the hook for up to £5m damages
The High Court has ruled Gallagher could owe damages of up to £5m to a housing trust due to its negligence resulting in its client missing out on data breach cover.
Q&A: Jared Ball, Aon
Jared Ball, recently appointed global practice leader of Aon’s space division, sits down with Post to explore how the broker is navigating changing client needs.