British Insurance Awards 2010: Triumph over adversity

British Insurance Awards 2010

As we all know, insurance exists to help individuals and businesses prepare for life's uncertainties and cope with the consequences. Quite literally, it comes to the rescue. And the past 12 months have been no exception.

The industry has proved itself resilient to the toughest economic conditions seen for decades. But it is not immune from change; it too has to operate on the shifting sands of uncertainty.

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Big Interview: Steve Tooze, Extinction Rebellion

Steve Tooze, spokesperson for climate pressure group Extinction Rebellion, tells Damisola Sulaiman about the group’s motivations for targeting the insurance industry, responds to questions from the companies his organisation has targeted and shares plans for direct action in 2025.

Claims service stayed steady at end of 2024

The consistent improvement in claims service seen over the last 18 months plateaued at the end of 2024, with the market average NPS remaining at -4 and just one point up on the NPS recorded at the end of 2023.

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