Chartered Broker Status: Raising the bar

Investing in the Profession

Now entering its third year, Leigh Jackson assesses take-up and any tangible benefits of the CII's corporate chartered status for brokers.

Promoting the highest standards to both the wider business world as well as to consumers and clients has frequently proved a challenge for the insurance industry. While other occupations, such as

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Claims service stayed steady at end of 2024

The consistent improvement in claims service seen over the last 18 months plateaued at the end of 2024, with the market average NPS remaining at -4 and just one point up on the NPS recorded at the end of 2023.

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