Trade Voice: Biba’s David Sparkes on why ‘duty’ is an interesting word
David Sparkes, head of compliance and training at the British Insurance Brokers’ Association, asks whether the regulator is fulfilling its duty ahead of the looming Consumer Duty deadline.
Undoubtedly, brokers and others in the insurance sector are exercised in readying themselves to meet the Consumer Duty since last year. How insurance brokers treat customers has (rightly) long been a
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