A ‘thorough review’ of approach towards retail customers needed as FCA unveils new Consumer Duty rules
Regulation experts have warned that firms will need to undertake a "thorough review of their current approach to retail customers" as the Financial Conduct Authority revealed the details of its Consumer Duty reforms today.
Jonathan Herbst, global head of financial services regulation at Norton Rose Fulbright, said: “Although it will take time to see the effect of these proposals on the market, it is clear at this stage
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