Whiplash claims process not yet 'fit-for-purpose'
Without judicial rules in place, the claims portal is just a “smart-looking tin with nothing in it”, cautions trade body.
Last week, the Motor Insurers’ Bureau said it was confident in delivering the portal ‘fit for anyone who needs it’.
Dominic Clayden, CEO of the MIB, said: “The service has been designed to facilitate
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