Getting a handle on IT.
Insurers may have woken up to the benefits of call centres, but many are not making the most of the technology. Jonathan Swift looks at the changes ringing through the sector.
Where others have led, the insurance industry has followed. Althoughinsurers might have previously looked to the retail and banking sectors
for the best call centre initiatives, the insurance
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: http://subscriptions.postonline.co.uk/subscribe
You are currently unable to print this content. Please contact info@postonline.co.uk to find out more.
You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@postonline.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@postonline.co.uk
More on Commercial
Storm Bert shows insurers must demand building rules change
Editor’s View: If you want to know why people recoil, rather than embrace you, when you say you work in insurance, Emma Ann Hughes recommends you type into Google: ‘What does the insurance industry need to do about the growing number of named storms?’
Arch’s Danskin on the power of service
View from the Top: Stuart Danskin, director of underwriting for Arch UK’s regional division, says platinum-level service shouldn’t be reserved for the largest risks and industry heavyweights.
Mike Crane joins Axa Commercial as SME and specialty director
Mike Crane, formerly managing director of LV Broker, has been appointed as Axa Commercial’s SME and specialty director.
Lloyd's Neal calls CrowdStrike 'warning shot' to insurers
John Neal, CEO of Lloyd’s of London, has described the CrowdStrike outage as a “warning shot” for insurers on the importance of cyber resilience.
Five-year UK cyber attack costs hit £44bn
Howden research has found that more than half (52%) of UK businesses have suffered at least one cyber attack in the past five years, equating to £44bn of lost revenue.
Commercial insurers should be ‘just as ambitious’ as retail with tech
Joe Diss, director of claims analytics at Arch Insurance Services has urged commercial insurers to up their ambitions when it comes to technology.
Bloomberg forecasts fines will cause surge in cyber cover demand
Demand for cyber insurance is set to grow amid a spate of high-profile attacks and fines for accidental leaks, according to a market report from Bloomberg Intelligence.
ABI’s Gurga urges regulators to slash red tape
Hannah Gurga, director general of the Association of British Insurers, has urged the government and regulators to grab Alexander the Great’s sword and slash through the Gordian knot of regulation.