Cutting claims down to size
Although faring better than the employers' liability sector, personal lines insurers are facing their own problems, with floods, fraud and falling investment returns all denting profits. Rachel Gordon looks at the role of claims teams in cutting back on costs.
While personal lines insurers are not having to face the spirallingcosts of employers' liability claims, they are beset by their own problems
- weather disasters, for example, have begun to erode
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