Highlights of 2010

Keith Curling, managing director, Carmichaels — The biggest achievement this year was our merger into the Parabis Group, where we now sit alongside Argent. It gives us financial stability, strength and the ability to go to the market to offer a wider range of services.

Chris Hall, managing director, Questgates — Counter fraud has been huge for us since we took on the Teceris team. It has really strengthened our business. We bought the claims handling business in Birmingham and with that came some huge clients such as Intercontinental Hotels, Clarks and House of Fraser.

Simon Burley, co-founder, Delta Claims — The biggest thing for us is that our franchise business model is different from the norm. A year ago, we had our first franchisee trialling it and this year we had two more come on board.

Graham Cranford-Smith, director and co-founder, Quadra — The launch of Quadra itself is the highlight of our year. We could have gone to work for someone else or we could have stayed at Merlin, but we wanted to show the market that we can dust ourselves down after a difficult period and start again.

Russell Crewe, director of loss adjusting services, Merlin — The best thing that we have achieved as a business this year is to recognise and invest in people and drive through new processes that will bring rewards to our clients.

Stewart Steel, managing director, VRS Vericlaim — Getting the business off the ground and the acquisition of the staff from Teceris were massive achievements this year.

Neil Ventris, managing director, Argent Liability Adjusters — The acquisition of a minority stake in Carmichaels, which takes us from being a specialist liability adjuster to having a wider appeal, was our highlight of 2010.

Malcolm Hyde, executive director, Chartered Institute of Loss Adjusters — The huge steps we have taken towards accreditation with Bournemouth University is a highlight. This gives us instant international recognition with our qualification.

Mike Jones, chief operating officer, GAB Robins — Receiving the recognition of the industry at the British Insurance Awards for our handling of the Cockermouth floods was our highlight of 2010.

Trevor Latimer, managing director, MYI — Getting our UK network to a sufficient size is a major achievement; we now have a sizeable presence in all parts of the UK and across the entire market.

Tom Battell, director, Adjusting Solutions — It has to be the Chile earthquake for us. This was a major event and we worked with Fitzgerald — consultants that were able to provide great input.

Phil McNeilage, chief executive, Cunningham Lindsey — The performance of our staff through a series of testing weather events was the highlight. The fact we got every policyholder back in their homes in Cockermouth is a pretty good example.

Joe McMahon, chairman, Charles Taylor Adjusting — In the past two years we have seen the fruits of bringing our numerous companies together, including coming out as the top adjuster in Post's sister Insurance 360 loss adjusting survey.

Darren Coombes, director of markets, Davies — We have upped our business through pure organic growth and have added 100 new staff, which is definitely my highlight of the last 12 months.

Angus Tucker, operations director, Lorega Solutions — The highlight of 2010 was getting the new company off the ground. The concept came to the fore in January and now we have staff on board and a healthy level of work coming through.

Richard Turner, client services director, Crawford & Company — The highlight of the year was a number of our staff completing their MBAs, which will safeguard Crawford going forward.