Under pressure
Increasing insurer demands and the customer service revolution mean it is all too easy for loss adjusters to feel swamped under rapidly changing market pressures. Neil Ventris explains why polarisation of the market is the natural, and only, way for the industry to flourish
Adapting to change is vital if the loss adjusting industry is to survive and perform well in today's market conditions. For more than 20 years, loss adjusting has effectively comprised two distinct
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