Up, up, but not away
While the European Commission's impending regulation on compensation for flight delays and cancellations is expected to be welcomed by air travellers, it is far from good news for the airline industry. Jeremy Golden looks at the new regulation and examines how brokers and insurers will respond to the increased liability
During the peak holiday period in August this year, Heathrow airport was littered with makeshift beds, discarded blankets and overtired passengers due to a chronic staff shortage at British Airways
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