General Insurer of the Year - Fortis UK
Fortis UK was a difficult insurer to ignore this year - for brokers, its customers and the BIA judges alike. Showing innovation in its multi-distribution approach to customer service and winning plaudits from brokers for its efficiency, it is a worthy winner of this year's General Insurer of the Year award, as Jonathan Swift writes
Satisfaction guaranteed
In a year when the benefits of multi-distribution have been spoken about at some length, it is fitting that the General Insurer of the Year should be a company that has excelled
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