Trial and errors

Several high-profile cases of product recall and liability have served to highlight the potential for damage to a company's reputation, as well as harm to consumers. To demonstrate the complexity of the issues that can flow from a seemingly straightforward incident, a mock arbitration was recently held. Trevor Davies reports

From contaminated chocolate bars and petrol, to potentially self-combusting laptops, several recent high-profile incidents have served to highlight the importance of quality control and consumer