Motor insurers with the happiest customers revealed
Data analysis: Fairer Finance’s latest consumer survey shows Audi, NFU Mutual, BMW, Santander, and By Miles have the happiest motor insurance customers and digs into the reasons why they are more cheerful than most.
According to Fairer Finance’s latest poll, completed in September 2023, 84% of car insurance customers were either ‘extremely satisfied’ or ‘fairly satisfied’ with their provider.
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Insurers continue to face the challenge of distinguishing and differentiating themselves on anything other than being among the cheapest providers.