BGL’s Mark Townsend on why the biggest industry change will lead to new opportunities
Mark Townsend, managing director of motor and home at BGL Insurance, details how pricing regulation changes give the industry an exciting chance to prove it is customer centric, earn trust, and alter perceptions once and for all.
As insurance businesses across the UK prepare to welcome back their colleagues after a hugely challenging 18 months, there is also an understandable feeling of apprehension – and some excitement – in
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Insurers continue to face the challenge of distinguishing and differentiating themselves on anything other than being among the cheapest providers.