Q&A: Charles Taylor Assistance’s Jody Baker

Jody Baker, Charles Taylor Assistance

Jody Baker, chief executive officer of Charles Taylor Assistance, reveals how the business has evolved since its acquisition, the changing needs of customers and the importance of communication.

CEGA started as a family business in 1973. Are any of the family still involved?

Yes, Clive’s (CEGA co-founder) daughter is actively involved in medical assistance with us and has been for a while. In

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Throwback Thursday: CII merger; Norwich Union losses

Insurance Post’s Throwback Thursday steps back in time to May 1990 to remind you what was going on this week in insurance history: a Chartered Insurance Institute merger was mooted and Norwich Union suffered underwriting losses.

Big Interview: Drazen Jaksic, Zurich UK

Drazen Jaksic, CEO of Zurich UK, is ambitious and likes a challenge, but he won’t be slashing the price of the provider’s general insurance policies anytime soon to swiftly grow the business.

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