Axa’s Tara Foley says insurers need to embrace a disruptor mindset to deliver more for their customers
Tara Foley, CEO of Axa UK & Ireland’s retail business, looks at why insurers need to learn from the best in class in other industries, and adapt their customer journeys in just a matter of hours rather than weeks to stay competitive.
Customer expectations have been changing for some time. The likes of Amazon and Apple set the bar high throughout the 2010s and showed people what great customer service really looked like. Consumers
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