Insurance Live 2021 Claims panel session: What does ‘good’ look like for claims in 2022?

And how different is it to 2019? Among the questions the panel will look to answer are:
 

• What lessons have been learned over last two years, and how they will instruct the future?
• Have insurance customers/claimants become more demanding; and how do we match those expectations?
• What role does technology have to play in assisting insurance companies meeting these expectations?
• By the same token, what is the role of the claims handlers and your staff in matching - and indeed beating - expectations and giving claimants the best experience possible?

Panel:

Beazley claims team leader (professions) Larry Griffin

Duck Creek UK sales director Mike Smart

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