Lockdown customer champion: James Blackham, By Miles

James Blackham, By Miles CEO

By Miles CEO James Blackham was outspoken on premium refunds for motor customers under Covid-19. The insurtech boss tells Post why he felt the issue needed to be tackled – and why he is not finished yet.

As lockdown kicked into swing in March 2020, government advice and mandates saw people’s behaviour change in moments.

Told to stay at home and stop the spread, many of the UK’s cars swapped daily

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Q&A: Alan Dean, CoverForYou & Outbacker

Alan Dean, managing director for travel insurance firms CoverForYou and Outbacker, discusses rising fraud levels, what's driving travel insurance complaints, and encouraging customers to engage with their policies.

Inspecting and impressing in the gadget insurance market

Ahead of Black Friday (29 November) the latest Insurance Post Podcast explains how gadget insurers are increasingly looking at the way devices are used rather than the likelihood of the component parts ceasing to work when it comes to underwriting and claims.

Checking the price is right for insurance

Emma Ann Hughes examines how to prove the price is right of cover for different segments of consumers and observes it requires a whole lot more than just knowing the cost of delivering insurance products and services.

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