Direct Line brands IBM’s work 'materially defective' in £36m legal fight
IBM’s work contained “extensive” and “material” issues in both design and execution that should not have been present at a late stage of development, a Direct Line Group subsidiary has alleged in an ongoing legal spat over an IT contract.
DLG subsidiary DL Insurance Services first filed a £36.1m suit against IBM in December 2019, alleging the technology firm had breached a master IT services agreement by failing to deliver a business
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