Spotlight: Vehicle hire: What is best practice for today’s insurance market?
A positive customer experience is never more important than at the point of claim. James Roberts, business development director for insurance at Europcar UK, explains how following best practice in replacement car hire can create this.
The insurance market of the 21st century is one of little compromise. The customer wants a high-quality service, but at a competitive price. The expectation of a positive customer experience is never
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