Video: Introduction to Post’s Claims video edition

Editor Stephanie Denton introduces Post's Claims video edition

Insurance is a promise to pay customers when the point of claim comes and it is at this stage insurers can really prove to their clients the value of the service they have bought. Solutions range from cash pay-outs to replacement goods to resilient solutions. And for today's customer, who is used to real-time technology, insurers and their suppliers are judged on their response time, empathy with customers and communication skills, as well as the ultimate resolution of the claim.

With this in mind, Post has put together a special Claims video edition to offer a greater insight into some of the issues the industry is facing.

Editor Stephanie Denton speaks to the Association of British Insurers' property, fraud and specialty lines head Aidan Kerr about the problem of fraud in the insurance sector; Absolute Partnership's technical director Colin Hawes to discuss The Claims Portal; and Sarah Mallaby, head of motor claims at Allianz Insurance about whiplash. She also catches up with Gary Hindley, insurance services manager at Signet about jewellery claims; Flood Re interim chief executive Tom Woolgrove about the timetable for Flood Re's implementation; and David Bingham, chair of the British Association of Rehabilitation Companies, about rehabilitation.

Click here to go to the Post Claims video edition

Read about the other videos in the Claims edition:

Association of British Insurers' property, fraud and specialty lines head Aidan Kerr on the problem of fraud in the insurance sector.

Absolute Partnership's technical director Colin Hawes discusses The Claims Portal.

Sarah Mallaby, head of motor claims at Allianz Insurance, on whiplash.

Gary Hindley, insurance services manager at Signet, reveals the intricacies of emotive jewellery claims.

Flood Re interim chief executive Tom Woolgrove explains the timetable for Flood Re.

David Bingham, chair of the British Association of Rehabilitation Companies, debates the value on dispensing with low-value personal injury payouts in favour of pure rehabilitation.