BIA 2012: Personal Lines Broking Initiative of the Year
Winner: Hastings Direct In a major overhaul of the business, Hastings Direct has helped engage staff and improve customer retention, even surpassing its own expectations on the way. Caitlin Morrison reports.
Jimmy Carr with Toby van der Meer of Hastings and Axa's Nick Turner
Triumphing in the Personal Lines Broking Initiative of the Year category at the British Insurance Awards caps a two-year turnaround
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