Ombudsman blames rise in motor insurance policy complaints on recession
The 26% increase in motor insurance complaints from consumers in the past financial year is "likely to reflect the tougher economic times", according to the Financial Ombudsman Service.
As the number of motor insurance-related complaints increased to 7264 in 2011/ 2012, the ombudsman added: "We are seeing more entrenched cases being harder fought, with less enthusiasm on either side
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