Insurance Post

Homeserve review suspends sales calls

A call centre worker

Homeserve has been forced to cease selling over the phone after a Deloitte investigation found “cases where its sales processes did not meet the company's required standards”.

Homeserve says it "decided to suspend all telephone sales and marketing activity". It said claims and policy renewals were not affected.

The company says it is re-training telephone sales staff and is

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