Postbox: Bursting for improvement
I have read with interest recently articles in insurance trade publications regarding the continuing cost of winter claims to the sector. According to their authors, the burst pipe claims 'event' at the end of 2010 and into 2011 will have a far greater financial impact on our profession than the 2007 floods.
Many articles suggest how we learn claims handling lessons from past events and, while to a small degree that may be true, I do just wonder whether we all really have the interests of the customer at
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