Investing in the profession - claims: a focus on training
There has been a lot of talk about professionalism in the claims sector. But while those operating in the field have long been granted access to significant training resources, what about those in the back office? Daniel Dunkley looks at whether things are changing.
Those in The insurance industry often describe claims as the ‘shop window', and it is expected that most loss adjusters and claims handlers endeavour to train their staff to an appropriate level of
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