Government confirms plans to deal with compensation culture

Claims management companies offering ‘no win no fee’ deals have one last chance to get their house in order, Constitutional Affairs Secretary Lord Falconer said today. The comments echo those of David Arculus, chair of the highly influential Better Regulation Task Force, speaking at a Post Magazine Claims Club seminar last June, that the Department of Constitutional Affairs would seek to step in by December 2005 if it felt not enough progress had been made towards self-regulation (Industry warned: what the BRTF wants, it gets, PM 10 June, p10).

To avoid the government stepping in to impose regulation, claims management companies are expected to take urgent action to significantly improve the service they provide to consumers and ensure they

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